Frequently Asked Questions
Creating an account is not an obligation. You can place and order without registering our website. However if you create an account it may be easier to track order status, and view order history. Also registered customers get special promotions and discounts time to time.
We accepts payments by credit cards. We support Visa and Master card only. American Express is not sa payment option on customlingeries.com. All credit card transactions are secured through world standart Secure Socket Layer encrypted communication.
We offer our customers world wide free shipping. Free shipping service takes 2-3 weeks to deliver packages. If you need faster delivery you can choose paid AIR CARGO delivery which takes 7-10 days for delivery.
If you are not satisfied with the product we offer you full refund or new product options. If you are not satisfied with the quality of the product of if our lingerie doesn't fit you, you may request from us free new product with correct size. Or you may send the lingerie back to us and request full refund. We will provide %100 full refund after we receive returned product. Return shipment of the product will be paid by the buyer. But if you send us the receipt of the shipment price we can provide you discount or gift card card with same amount.